Second Life offers enterprise solution

It’s been rumoured for months now, but Linden Lab have finally confirmed that they’ve entered the alpha phase of “a server solution that is completely disconnected from the main Second Life environment with all of the rich functionality in the box.”

As far as virtual worlds and enterprise, it doesn’t get much bigger than this. The announcement has a bunch of significant implications:

1. Key security issues / intellectual property issues minimised

The ongoing and legitimate criticism of Second Life for business is its limitations in ensuring security of information. I constantly cite the power of Second Life for prototyping, but most businesses aren’t going to put key intellectual property on the public Second Life grid. The new solution will allow all the development to occur internally, with the company then potentially able to do some more public testing if desired.

The more obvious security benefits come around improved monitoring of activity and on-site backup of key data. I’m assuming the ability to do roll-backs will come with the package, which gives business greater peace of mind that they alone are ensuring their own information can be retrieved in the event of problems.

ibm_april2008

2. Enterprise virtual worlds now have a crowded marketplace

The proposed new product is far from assured of being the dominant player in the enterprise marketplace, but its brand recognition will certainly help it get a substantial foothold. OpenSim is the obvious competitor on the face of it, but no-one would be claiming they have a viable enterprise solution yet. The more realistic competitors are platforms like Forterra’s OLIVE, the open-source Project Wonderland and business function specific offerings like NoviCraft. The advantage most of these incumbents have is an ability to argue direct business outcomes, whether it be improved remote training, better team-building skills, or some other outcome negotiated as part of the enterprise-specific installation.

Where the new Linden Lab product will gain true traction is where it’s able to compete on ease of installation and the all-important price. It’s hard to imagine Linden Lab will launch something that’s more expensive than current offerings unless they can make the case for markedly superior features. I’d also expect some third-party vendors like Rivers Run Red are well underway in their preparations to offer development services for enterprise once this launches, and there’s probably a bunch more that will seriously look at expanding into development in the space now that the uptake is potentially more widespread.

3. Another nail in the mirror world coffin?

If the Linden Lab solution does gain traction, it really starts to squeeze out any enterprise arguments made by mirror worlds such as Twinity. The ability for business to run a grid internally and the large user base of the public grid to leverage from makes the smaller worlds vulnerable to losing the businesses they may have already attracted. That said, enterprises that are in the virtual world space for purely marketing purposes may still find worlds like Twinity a worthwhile investment.

4. The unknowns

At this early stage there’s more not known about this new product than known. The key questions I’d like to see answered are:

a. What interoperability will there be with the main Second Life grid?

b. Will there be off-the-shelf capability to connect to other enterprise grids?

c. As mentioned above, what will this cost, and will there be discounts for educators or other non-profit entities?

d. What support mechanisms will be in place. Will those mechanisms be Linden Lab driven or outsourced?

5. The sum up

It’s hard to put anything but a positive spin on this development. At worst it may lead to some loss of variety as smaller players have difficulties. At best it may be a catalyst for more widespread adoption of virtual worlds for enterprise. The most likely outcome in the short-term is slight growth in interest by business and some strong encouragement for Second Life developers.

What are your thoughts? Do you see the announcement being a game-changer?

Merged realities – events and issues for virtual worlds

1. This week we interviewed Draxtor Depres for Episode 9 of the TMJ Podcast. His latest commission is using machinima to represent classic Californian literature, and the latest product of that can be seen here:

2. Habbo Hotel’s parent company Sulake has released its financial results for calendar year 2008, showing annual revenue of 50 million Euros, 4.8 million of which ended up as profit. The Australian operation is upbeat, reporting a 29% increase in revenue growth (but no figures), with more than 25 million page impressions in the past 30 days.

3. Metaplace continue to expand their in-world options with the launch of an achievements system which allows earning of Metacreds. There’s also the ability to gain Coins which can be used to buy goods in-world:

Coins and Metacred can be earned by spending time on Metaplace and interacting with other worlds and people.  Commenting and rating on worlds, spending time in worlds, selling objects on the Marketplace, making and inviting friends, and posting in the forum are a few examples.

 

The trademarking of an avatar

aimeewebertm229Late last year, Grossman Tucker Perreault & Pfleger announced that they had successfully registered as a trademark the multidimensional likeness of Aimee Weber, the Second Life avatar of New York content-creator and businesswoman Alyssa LaRoche.

While GTP&P referred to it as a groundbreaking decision (it is — groundbreaking is another word for ‘first’), it is not actually an astonishing, surprising or unexpected result. It’s an obvious application of existing trademark law, in fact.

What we have here is a trademark image in a new medium, but that isn’t particularly special. At some point in the future, someone is going to trademark a projected 3D holographic logo for the first time, and that will indeed be groundbreaking, but is still an obvious extension of the trademark system into new media and expressions.

What’s interesting here is that the trademark is, essentially, a personification. LaRoche’s avatar appearance, for all intents and purposes is her, which actually makes the avatar-as-a-trademark a good deal more ordinary than a lot of the existing trademarks that have been registered.

As a random example, the US Patent and Trademark office granted trademark registration for THE FORMULAR FOR KOFI’S CONCEPT IS SIMPLE. THE PAST + THE PRESENT = THE FUTURE ALL THROUGH HISTORY IT HAS BEEN THE PAST AND THE PRESENT COMING TOGETHER TO BECOME THE NEXT BIG THING” FOR EXAMPLE NEGRO SPIRITUAL COMBINED WITH BLUES BECAME R & B ELEMENTS OF JAZZ AND BIP BOP BECAME RAP RAP COMBINED WITH OLD R & B SONGS BECAME HIP HOP NOW HIP HOP COMBINED WITH KOFI’S RECIPE = KOFRICA “THE NEXT BIG THING”®, misspelling included. Nope, we’re not kidding.

There’s literally hundreds of examples like that in the trademark database, including lengthy platitudes and sections of biblical scripture. Next to those, a 3D avatar seems positively mundane.

Benjamin Duranske, a respected commentator on law as it applies to virtual environments, said of the filing that, “McDonald’s trademarked Ronald, so there is no reason an avatar — for many users, a computer generated representation of their brand — could not also be trademarked. The rather distinct appearance of avatar ‘Aimee Weber’ is indisputably identified with the brand. And ‘Aimee Weber’ is as much a Second Life icon as she is a person you chat with at a virtual coffee shop or hire for design work; the little “TM” just makes that official.”

And LaRoche now has considerable legal leverage if someone wants to misuse her image to brand or promote unrelated products or services, or simply to mimic her for malicious purposes.

It will be interesting to see if any other people move to follow suit.

Episode 9 of TMJ Podcast – Bernhard Drax (Draxtor Despres)

After a hiatus, the TMJ Podcast is back. Episode 9 is devoted to an interview with virtual world broadcaster / machinima creator Bernhard Drax (SL: Draxtor Despres). If you’re interested in machinima creation, virtual world journalism, politics and religion, you should enjoy Bernhard’s thoughts.

[display_podcast]

For details on how to automatically receive these podcasts, check our podcast page.

Links or resources mentioned in the podcast:

http://www.shidonni.com

http://www.vside.com

http://www.hangout.net

Lifefactory Writer’s machinima ‘Life on Life’:

The Watch – virtual worlds in the news

1. Examiner (USA) – Small Worlds lets ‘tweens take control. “Most kids today have no concept of a world without the Internet. They’re used to using electronic means to find information, communicate with each other and share things like pictures and videos. The success of social sites like Myspace and Facebook is based on the users’ ability to share experiences with each other; a natural outgrowth of sites like these are online communities like Second Life which are largely supported by user-generated content.”

2. FOX Business (USA) – Fundraising Conference Takes on a ‘Second Life’. “Grizzard Communications Group recently held a conference, Winning Strategies in Challenging Times, focusing on effective and efficient ways of communicating to donors during difficult economic times. The conference was held February 24th – 26th and featured a live panel discussion presented in the online virtual world of Second Life. Major George Hood, National Community Relations Secretary of The Salvation Army, along with other IT communications associates from Alexandria, VA and Reston, PA participated in a panel discussion as animated “Avatars.”

3. IGN (USA) – GDC 09: Breaking Down World of Warcraft. “Blizzard’s Jeffrey Kaplan was at the Game Developer Conference 2009 to talk about directed gameplay. Over the course of the crowded, hour-long session he kept the attendees laughing with a number of World of Warcraft inside jokes as he discussed the ins and outs of what he sees as proper quest design and how to forge the best possible relationship with the player. Kaplan, who previously handled design on World of Warcraft and is now working on Blizzard’s unannounced MMO project, kicked things off by explaining that directed gameplay should guide a player to a fun experience.”

4. TechCrunch (USA) – Sparkle: The iPhone Gets Its First Virtual World (And It’s Completely 3D). “The number of apps for the iPhone/iPod Touch is nearing the 30,000 mark but hardly any application takes advantage of the network effects that lie within the Apple ecosystem. Most developers simply ignore the fact that all iPhones and iPod Touches are interconnected globally and roll out stand-alone applications. This is one of the major reasons why the vast majority of fun apps lack stickiness and are easily forgotten after a few quick bursts. But a Tokyo-based start-up called Genkii is building a unique app that has the potential to not only let a few iPhone users connect with each other, but thousands of them – at the same time or asynchronously. Sparkle is poised to become the first virtual world for the iPhone. What’s more, it’s being developed completely from scratch, exclusively as an MMO for the iPhone/iPod Touch.”

5. Washington Post (USA) – Industry Moves: Second Life CFO Departs For The Real World. “Linden Lab CFO John Zdanowski has resigned, headed off to “find the next business adventure,” according to the company blog. Known as “Zee Linden” in-world (his avatar is pictured here), Zdanowski said it was time to move on given that Linden had successfully grown from a cool tech startup, to a profitable company with a “very healthy cash balance.” He joined in 2006, right before everyone from Reuters and Showtime, to the U.S. Army became obsessed with Second Life, and he’s one of the few members of the company’s initial executive team that lasted this long: founder and CEO Phillip Rosedale stepped down in early 2008, and co-founder and CTO Cory Ondrejka (now at EMI) left in 2007.”

6. Information Week (USA) – How One Small Town Is Using Twitter And Other Social Media. “ollowing my post earlier this week about why local governments aren’t making use of Twitter, Facebook, and other social media, I found myself in Second Life with the city engineer of the town of LaSalle, Ill, talking about how the government of her little town uses Twitter, blogs, Facebook, Skype and Second Life to better serve their citizens and stay in touch with other small-town officials across the United States and Canada.”

7. Internet Business Law Seminars – Trademark Protection in Second Life: USPTO Grants Protection to an Avatar. “The United States Patent and Trademark Office (USPTO) approved a trademark registration filed by a person seeking to protect her avatar image, which represents the content services provided by the avatar’s creator in the Second Life virtual world. Commentators have noted that this decision is groundbreaking as it opens doors for further real life trademark protection for images used in virtual worlds.
Alyssa LaRoche runs a virtual content and services business in Second Life, a three-dimensional virtual world which opened to the public in 2003. As part of the promotion of her business, LaRoche created an avatar image of herself – her alter ego,– which represents her business. The image is called “Aimee Weber” and features a young woman with pigtails and glasses, wearing high black boots, striped tights, green tutu, a see-through green shirt, and brilliant blue wings.”

8. San Francisco Examiner (USA) – The 3-minute Interview: Mark Kingdon. “The CEO of San Francisco-based Linden Lab, maker of the virtual Internet world Second Life that’s imagined and created by users, explains why his company launched the $10,000 Linden Prize to honor the site’s most innovative user. The winner is slated to be announced by April 30. Why give this award? There’s an incredible amount of innovation inside of Second Life. There are many examples … where resident or community groups created something really wonderful that had a real-world connection and impact.”

9. Virtual Worlds News (USA) – UK Government’s “Indulgence” In Second Life Shows Problems Of Perception. “Earlier this week I saw an report by Sky News Online taking the UK’s Department for Work and Pensions to task for “wasting” £20,000 to build a site in Second LIfe and £12,000 a year to maintain it in this time of economic downturn. One complaint is that the virtual world activity wasn’t advertised on the DWP’s website. That makes perfect sense as it sounds like the effort is a test case for an area for companies and government institutions to show off technological innovation. And, as Nortel’s Nic Sauriol pointed out, if that’s the most they waste on a pilot program, it’s pretty well done. ”

10. The Irish Times (Ireland) – Social networking ‘a business opportunity’. “Companies that block access to Facebook, Twitter and networking sites like LinkedIn do so to the detriment of their businesses, warned Web 2.0 evangelists at an event in Derry this week. A conference for business start-ups, Awakening Creative Entrepreneurship , highlighted how social networking was a business opportunity and not a threat. “These are disruptive technologies that change everything. It scares some companies, but if they don’t embrace it they will wither and die,” said Ian Hughes, formerly of IBM, where he held the role of “metaverse evangelist”.

Merged realities – events and issues for virtual worlds

1. Earth Week is coming up in Second Life (18th to 26th April). All the details are here, and there’s a quick promo machinima:

2. Australian kid’s offering eKidna World is running a competition offering a year’s free membership and a family pass to Australia zoo. Each entrant is required to provide their details and the details of a friend that eKidna can contact. Entries close 31st March.

3. The 1st Annual Second Life Resident Choice Awards kickoff on the 31st March – more details here

4. Linden Lab have lost their CFO, John Zdanowski, who’s officially announced his departure. Ignoring personalities, it’s far from surprising there’d be some churn in senior management positions with a newish CEO on board.

Weekend Whimsy

1. STAR WARS – SECOND LIFE – Promo Teaser Trailer

2. Daliwolf and Beth’s Second Life Wedding

3. “The Far Away” in Second Life

Merged realities – events and issues for virtual worlds

1. Habbo Australia have surveyed 4012 teenagers (12-18 year olds) on their concerns, with 81% citing the environment as a major issue, with an unsurprising emphasis on bushfires.

Habbo will be closing down for Earth Hour on March 28th at 8.30pm AEDT. What say you Linden Lab, Blizzard and others?

habbo_earthhour

2. The Alphaville Herald has some stunning pictures of Metaplace builds – it shows the potential power of a well-implemented 2D platform.

3. There’s been quite a lot of focus on this week’s announcement of Sparkle, which allows in-world text chat in Second Life and in OpenSim grids on the iPhone or iPod Touch. Here’s a brief demo:

More on Sparkle once we have a closer look in the next few days.

A very large list of Second Life blogs

Over at Second Effects, Second Life resident and business owner ArminasX Saiman has compiled (via Technorati rankings) an enormous list of Second Life sites.

The list is worth a browse purely for the huge variety of sites out there devoted to Second Life. Any rankings system is pretty arbitrary, but major kudos to ArminasX for putting such a comprehensive resource together.

The identity paradox

Who is Tatwoman?Last week, we spoke about anonymity and privacy, and in so doing we brushed past the concept of identity. The problem of identity has been with us for quite some time, as a species and as a set of societies. Newer technologies, such as the telephone and the Public Internet do not make the problem harder or more intractable, but they sure do make it a lot easier to actually see.

Actually, there are multiple issues of identity. Not the least of which that the word itself encompasses a number of conflicting meanings. In one sense, your identity is who you are without your age, name, gender, appearance, job, nationality, race, or home. What’s left is the core identity — the person that you are. For the process of identification however, that meaning is pretty useless. Identification focuses on what you are to determine who you are.

Unfortunately, as we’ve discovered over many generations, that really isn’t much good either. If it were, there wouldn’t be so many dead people casting votes in elections.

The usual standard of identification is to assemble a set of non-unique qualities. Your name is likely not unique, nor your address (there may be several people living there) or phone number or job or your date of birth, gender and so on. Put them all together, however, and they seem to do a pretty good job of distinguishing you from anyone else.

Unfortunately, that really only works one-way. This form of identification distinguishes a person from everyone else. It just doesn’t prove that you’re that person.

If it did, there’d be no such thing as an identity thief.

Identity theft goes back hundreds — some say thousands — of years. People have assumed the identity of others for all manner of nefarious purposes. Just because you’re in possession of identity documents, doesn’t mean that that is who you are, and that’s not even beginning to touch on the issue of faked documents.

Photo ID is supposed to help – but it doesn’t much. Do you really look all that much like the photo on your driver’s license or passport? Could there be dozens of other people who would resemble that photo just as closely? Probably, yes. Dozens or hundreds. With a little hair dye, maybe thousands would pass muster. Then they turn up for renewal, get their photo taken, and then the photo is of them, not of you.

Fingerprints have been suggested, but it has been shown that these are easily faked, not terribly unique, and frequently quite sloppily matched. Likewise even retina scans are of doubtful utility. They’re not as unique as they were once thought to be, and useless for roughly 30% of the general population.

How then can we even begin to identify users online, or in virtual environments? Do we even need to?

Well, yes. Users with their computers turned on tend to break laws no more nor less readily than people who don’t switch them on. In practice, however, it turns out that malefactors are easy to find, if people can be bothered to put any effort into it. Two Second Life copyright infringers were tracked down easily and relatively cheaply despite their having made every effort to conceal or fake their identities in dealings with others. The lack of a definitive atomic identity tied to their online identity proved to be no barrier.

That only leaves us with, for want of a better term, preventative identification. That would be things like, for example, age verification. Let’s start with the fact that age-verification in the atomic world doesn’t work, as a rule. Fake IDs abound, and it isn’t very hard to obtain one. As a result, minors routinely gain access to facilities that would otherwise be barred to them.

Having firmly violated the rules in person, we’re now going to trust that they can’t do the same thing online? That’s just daft. Because at the end of the day, we’re relying on them presenting documents to us (that may or may not belong to them) to prove that they are who they say they are, and that they are what age they say they are. Credit cards are available to all-ages now in many countries, and other forms of documentation are usually no harder to get than your mother’s handbag.

Linden Lab’s plans to move the most extreme Second Life content to an Adults-Only continent, available only to the age-verified potentially suffers from all of these flaws, while simultaneously clustering the content in a single set of locations, where it would be paradoxically easier to locate.

And this wouldn’t really be a problem, except that in many jurisdictions you are liable for exposing a minor to many things. Even if they lied to you (or to an age-verifier), and had the identity documents to back that up. You might be able to separately sue them for fraud, but frequently the law doesn’t care if they defrauded you.

And that’s ultimately the issue people are trying to solve, even though it seems there is no solution in sight.

Previous Posts