Lowell Cremorne: How did you first get into SL?

Lord Coalcliff: Well I have always been interested in virtual worlds since the late 80s, and so I am always on the lookout for the latest. In early 2006 I
noticed Second Life getting a good review on a website, so I went to the site and liked what I found. The graphics were like no other online community I had ever seen, and the various ways to interact with the world around were the first deciding factors that had me addicted from day 1.

Lowell Cremorne: When did doing business in SL become an interest for you?

Lord Coalcliff: Actually I took my time absorbing and learning as much as possible from others. On the first day I arrived the first person I met was a woman recruiting people for a nightclub, little did I know that she would set my future path in SL. Her employer also owned a successful home rental business so I eventually became the assistant manager. For six months I learnt as much as I could about the rental business. I loved it when I was showing homes and helping tenants settle in, and how rewarding it was being able to help people. I also saved my pay of $L4000 a week that eventually paid the 12mth subscription fee that allowed me to purchase land and start of my own rental company. I also became a LindenLabs approved instructor teaching SL business related subjects. This made me realize the market potential as the population began to grow from what was 750,000 when I first joined. My friends list also began to grow :).

Lowell Cremorne: What was your first business in SL?

Lord Coalcliff: It was an art gallery selling textures from a basic house I build on my First Land of 512sq, and it failed miserably, I didn’t sell a thing but I did manage to rent the house, and that’s when SkyView Home Rentals began.

Lowell Cremorne: When did rentals become an obvious business model for you?

Lord Coalcliff: I guess I just got caught up in the market demand. During the first few months I had purchased more and more land and provided more rental homes,that’s when I realized I was heading in the right direction. Income from the rentals covered my tier expenses and also allow me to reinvest into the business growth. I also know what customers needs are from my past and now growing experience in the industry. I have always done my best to be available to customers and tenants for enquires and advice. I get a lot of satisfaction when tenants have a place they can call home. But it’s the friendships I have developed through the business from the early days up to now that is the most rewarding.

Lowell Cremorne: How’s business going overall?

Lord Coalcliff: At the moment there are 75 rental homes across 8 island locations with only one vacancy, so overall I would say business is good. The only problem I have is the tenants don’t want to leave so I guess I am doing something right :). Now I can get to sleep earlier at night since I recently employed the much needed help of USA time zone located Trixie Timtam into the role of rental support staff, for our tenants and enquiring customers.

Lowell Cremorne: What changes have you seen in the way aussies interact in SL in the time you’ve been a resident?

Lord Coalcliff: The population growth of us aussies has been really good. And we still seem to have a great reputation with the rest on the real world in here. There are some really good groups that are active all the time and everyone sticks together. Everyone knows they can post in the group chats the latest news or ask for help anytime. Its great to see the growing number of Australian themed locations and real world companies getting involved. We all get excited when the real world aussie media reports on Secondlife and the group chats jump to life expecting new arrivals

Lowell Cremorne: What places in SL do you keep coming back to?

Lord Coalcliff: I am a fan of technology and Architecture in SL so I recommend these if anyone is like minded:

1) Dr Dobbs Island Amphitheatre for live video conferences on the
latest is SL news and technology.and Amphitheatre

2) Welcome aboard the SS Galaxy, the only full size, full scaled, and full featured cruise ship in SL. You have to see it to believe it. It spans 3 sims! (covered previously on SLOz)

2) Caledon – spend weeks exploring the 30+ sims here.

3) The Greenies Home – feel whats it like to be the size of a mouse in this amazing huge build 🙂 (SLOz coverage here)

Lowell Cremorne: What’s your future aims for your business?

Lord Coalcliff: The business is now at a manageable size and even though I do plan to have more properties, I am focusing more on features and services available to our tenants. Over the next month or so I will have finished installing tenant usable security systems at each property, I also plan to offer optional but free TVs, in home teleporters that can have the tenants favorite and most used landmarks added. We also have our SkyBar, managed and hosted by Pilar Catteneo who plans events for the tenants and their friends.

I currently list other properties that owners want to rent out and plan to expand in that area. There is also a market for renting land, both residential and commercial. The most important thing in the future is to continue the community feeling and personal customer service that SkyView Home Rentals provides.
From the first day I entered SL the business has grow by putting any profits I make back into it. I have never deposited any of my own $$ into SL. Because of this the business has grown slowly but steadly and I have been able to learn along the way the difference between RL businesses and SL ones.

Lowell Cremorne: Which other SL residents inspire you?

Lord Coalcliff: Hmm there have been many, and I meet many everyday but I will mention 57 Miles as someone who inspires me, though he doesn’t know it. He is the editor of Metaversed.com and is my main source of the latest news in SL. He provides a fantastic informative news service to Second Life citizens. And this has allowed me to keep up to date on the latest technology available to implement into my own business. I also have to mention my staff Trixie Timtam and Pilar Catteneo.They both enjoy their work and often come up with innovative ideas and of course they have personalities like magnets to anyone around them.

Lowell Cremorne: What excites you about SL in the coming year?

Lord Coalcliff: I am excited about how SL is attracting new people with the skills to integrate our community with the real world. Being able to do
everything that you do at your home or workplace on your PC from within Second Life. I believe SL is evolving at an incredible rate when it comes to the various content and this is what will attract new residents and feed the needs of everyone. I only hope Linden Lab can see this.